Answers to the questions we are asked most often, about the vanilla itself, orders and shipping. Can’t find yours? Write to us at bonjour@levanillier.com.
Our vanilla
Where does your vanilla come from?
From the northeast coast of Madagascar, between Mananara Nord and Maroantsetra. It is Bourbon vanilla (Vanilla planifolia), bought directly from producer families and then conditioned by our team in Antananarivo. See our story.
Is your vanilla organic?
Yes for the beans, powder and caviar, which are certified by Ecocert; not the extract, the paste or the spent products. See our certifications
What does “Grade A” mean?
It is the whole, supple, glossy bean, chosen for its appearance: our Black Gourmet, 15 to 22 cm long. Extraction grades are sorted for making extract. See our guide to grades.
How many beans are in a pouch?
A Grade A bean weighs 3.5 g on average: a 50 g pouch contains about 14 beans, a 100 g pouch about 28. See how many beans per recipe.
What is vanilla caviar?
Pure seeds scraped from whole vanilla beans, with nothing added. You measure it by the gram, with no splitting or scraping. See how to use it.
How should I store vanilla?
In a dry place, between 15 and 20 °C (59 and 68 °F), away from light, never in the refrigerator or freezer. In their sealed vacuum pouch, the beans keep until the date printed on the pouch; once opened, for several months in an airtight glass jar. See our storage guide.
Orders, shipping and returns
Where does my order ship from?
From our stock in France, within 1 to 3 business days. Shipping and returns
Which countries do you ship to?
Throughout the European Union. Shipping costs and delivery times are shown before payment. See shipping and returns.
How can I pay?
With PayPal or by card, through PayPal’s secure checkout. Terms of sale
Can I return a product?
Yes, within 14 days of receipt, if it has not been opened. Return shipping is at your expense. An opened food product cannot be taken back.
Will the “coming soon” products be available?
Yes: they are being released for sale in Europe one by one. Write to us to be notified when the one you’re interested in arrives.
How do we verify reviews?
Our reviews come from customers who bought our vanilla, in Madagascar or online, and sent them to us via WhatsApp, Facebook, email or on the website. We publish a review only with its author’s consent, and the “Verified purchase” label appears only if we have found the matching purchase. All reviews received are published, low ratings included: none are filtered, paid for or written by us.
Do you sell to professionals?
Our sizes go up to 5 kg, suited to pastry chefs, restaurants and gourmet food shops. For larger volumes, write to us.