Frequently Asked Questions.
01. Order Vanilla Bean Online
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
02. Vanilla Bean Order By Phone
When do I receive my order if I order By Phone ?
Most of the time, we require the customer to pay his/her order online. Then only we can come to deliver the goods at the place you mentionned as delivery address during your checkout. However, there are some cases when we can come to deliver the goods without prior payment. Please check with us if your criteria meets our requirements.
How Can I pay you if I meet the cretaria you can deliver me without upfront payment ?
We come to your place, once there, we will send to you a payment request link if you decide to pay in other currencies than Malagasy Ariary. You can pay with International credit/debit cards. You can pay us with Malagasy Ariary, too by cash. We will ask you your payement option in advance.
The delivery company will bring to you an invoice related to your purchase. Once you’ve paid to them the amount of the purchase, they will automatically give you the invoice. However, if they fail to do so, please, do not hesitate to ask them your invoice.