Ships to the EU only. Our orders ship from our warehouse south of Paris within 1 to 3 business days to every country in the European Union. Shipping costs and delivery times are shown before payment. You have 14 days to return an unopened product, with return shipping at your expense.
Shipping
| Question | Answer |
|---|---|
| Where does my order ship from? | From our stock in France, at our logistics partner’s warehouse south of Paris |
| Processing time | 1 to 3 business days after payment |
| Countries we ship to | All European Union countries |
| Shipping cost and transit time | Shown at checkout, based on your address and the weight of the package |
| Tracking | An email lets you know when your order has shipped |
The beans travel vacuum-sealed and the caviar in a metal tin, inside protective packaging.
Damaged or incomplete package
If your package arrives damaged, note it with the delivery driver if possible, take a photo and write to us within 48 hours at bonjour@levanillier.com. We will send you the product again or refund you.
Returns: 14 days to change your mind
You may withdraw from your purchase within 14 days of receiving your order, without having to give a reason.
- Eligible products: unopened pouches and tins, in their original, intact packaging. For hygiene and food safety reasons, a food product that has been unsealed after delivery cannot be taken back (Article L221-28 of the French Consumer Code).
- Return shipping costs: at your expense.
- How to return: write to us at bonjour@levanillier.com with your order number. We will give you the return address.
- Refund: within 14 days of receiving your request, using the payment method used for the order. We may wait until we receive the returned product before issuing the refund.
Full details are in our terms and conditions of sale.
Frequently asked questions
Do you ship outside the European Union?
Not at the moment: we ship only to European Union countries.
Can I return an opened pouch?
No: for hygiene reasons, an opened food product cannot be taken back. A damaged or non-conforming product is, of course, still covered by the legal guarantees.
Who pays for return shipping?
If you withdraw from your purchase, return shipping is at your expense. If the product is damaged or does not match your order, we cover it.