These terms govern sales concluded on levanillier.com between Sustainable Concepts SARL, which operates the Levanillier brand, and any consumer customer residing in the European Union.
These terms are available in English and German. For orders placed on the English site, the English version is binding; for orders placed on the German site (levanillier.com/de/), the German version is binding.
1. Seller
Sustainable Concepts SARL, société à responsabilité limitée governed by Malagasy law, Lot MB 771 Mahabo, Andoharanofotsy, Antananarivo, Atsimondrano 102, Madagascar. RCS Antananarivo 2020B00326. Contact: bonjour@levanillier.com. See also the legal notice.
2. Products
The products offered are vanillas from Madagascar and derived products, described on each product page: origin, grade, format, net weight, packaging and, where applicable, organic certification. Only the products listed on the current organic certificate are presented as organic. As natural products, the beans may show slight variations in appearance and length from one lot to another, within the limits stated on the product pages.
Products marked “Coming soon to Europe” cannot be ordered.
3. Prices
Prices are shown in euros. Shipping costs are shown before the order is confirmed. The applicable price is the one displayed at the time of the order.
4. Ordering
The customer selects products and formats, reviews the cart, enters contact details and a delivery address, chooses the delivery method, then confirms the order with an obligation to pay. A confirmation email summarizes the order. The seller may refuse an order in the event of a prior dispute or suspected fraud.
5. Payment
Payment is made online, at the time of the order, by PayPal or by bank card (Visa, Mastercard) through PayPal’s secure platform. Levanillier never has access to card data. The order is processed once payment has been confirmed.
Payment processed by Madagascar Ventures LLC on behalf of Sustainable Concepts SARL. The charge appears on your statement as LEVANILLIER.
6. Delivery
Products are shipped from France, within 1 to 3 business days after payment, to European Union countries. Transit time and cost depend on the delivery address and are shown before the order is confirmed. Details are provided on the shipping and returns page.
The customer checks the condition of the parcel on receipt and reports any problem (damaged parcel, missing product) within 48 hours to bonjour@levanillier.com, with supporting photos.
7. Right of Withdrawal
The customer has 14 days from receipt to exercise the right of withdrawal, without having to give any reason, by writing to bonjour@levanillier.com or by using the model withdrawal form below.
In accordance with Article L221-28, 5° of the French Consumer Code, the right of withdrawal does not apply to products unsealed after delivery that cannot be returned for reasons of hygiene or health protection. Only unopened pouches and boxes, in their intact original packaging, may be returned.
Return costs are borne by the customer. The seller refunds all sums paid, including the initial delivery costs (based on the standard delivery method), within 14 days of receiving the withdrawal request, using the same means of payment. The seller may withhold the refund until the products have been recovered or until proof of their dispatch has been provided.
Model withdrawal form (to be sent by email): “I hereby give notice that I withdraw from the contract for the sale of the following goods: , ordered on [date] / received on [date], order number [number], customer’s name and address, date.”
8. Legal Warranties
The products are covered by the legal warranty of conformity (Articles L217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). If a product is non-conforming or damaged, the seller will replace or refund it, with return costs borne by the seller.
9. Product Storage
Storage advice is provided on each product and in our storage guide. The seller cannot be held liable for any deterioration caused by improper storage after delivery.
10. Personal Data
Customer data is processed in accordance with our privacy policy.
11. Complaints and Mediation
Any complaint should be sent to bonjour@levanillier.com. If no agreement is reached, the consumer customer may use a consumer mediator free of charge.
12. Governing Law
These terms are governed by French law, without this choice depriving the consumer of the protection afforded by the mandatory provisions of the law of their country of residence.